Transcript Download Options

Introduction

The WPiko Chatbot plugin offers the ability for users to download their chat transcripts. This feature can be valuable for users who want to keep a record of their conversation or for businesses that want to provide this option for customer service purposes.

Enabling Transcript Downloads

To enable or disable the transcript download option:

1. Log in to your WordPress admin panel.
2. Navigate to the WPiko Chatbot menu in the sidebar.
3. Click on the “Chatbot Menu” tab.
4. Find the “Enable Transcript Download” option.
5. Check the box to enable transcript downloads, or uncheck it to disable this feature.
6. Click “Save Chatbot Menu Settings” at the bottom of the page to apply your changes.

How Transcript Downloads Work

When enabled, the transcript download feature functions as follows:

1. A “Download Transcript” option appears in the chatbot menu (typically represented by three dots).
2. When a user clicks this option, the entire conversation is formatted and downloaded as a text file.
3. The download includes all messages from both the user and the chatbot, preserving the conversation flow.

Transcript Format

The downloaded transcript is a plain text (.txt) file with the following characteristics:

• File name format: chat-transcript-[timestamp].txt
• Each message is prefixed with either “User:” or “[Chatbot Name]:” to indicate the speaker.
• Messages are presented in chronological order.
• Timestamps are included for each message.

User Experience

• Users can download the transcript at any point during or after the conversation.
• The download option is easily accessible from the chat interface.
• Downloaded transcripts can be opened with any standard text editor.

Best Practices

1. Clear Communication: Inform users about the transcript download feature in your chatbot’s welcome message or FAQ.
2. Data Minimization: Encourage users to download transcripts if they need them, rather than storing all conversations long-term on your server.
3. Format Consistency: Ensure the transcript format remains consistent for a better user experience.
4. Testing: Regularly test the download feature across different devices and browsers.

Use Cases for Transcript Downloads

• Customer Support: Allow users to keep a record of troubleshooting steps or important information.
• Order Inquiries: Users can save details about their orders or product information.
• Educational Chats: Students or learners can download informational chats for later reference.
• Meeting Summaries: If the chatbot is used for scheduling or summarizing meetings, users can keep these records.

Troubleshooting

If users report issues with transcript downloads:

1. Verify that the feature is correctly enabled in the plugin settings.
2. Check if the issue is browser-specific or occurs across all platforms.
3. Ensure that the server has proper permissions to generate and serve text files.
4. Verify that no security plugins or server configurations are blocking file downloads.

By providing the option to download chat transcripts, you offer users greater control over their interaction data and enhance the overall utility of your WPiko Chatbot. This feature can significantly improve user satisfaction, especially in scenarios where users need to refer back to the information provided during their chat session.