Viewing Detailed Conversation Transcripts

Introduction

The WPiko Chatbot plugin allows you to view detailed conversation transcripts directly in your browser, providing a comprehensive record of interactions between users and the chatbot. This feature is useful for in-depth analysis, troubleshooting, and understanding user interactions.

Accessing and Viewing Transcripts

1. Navigate to the “Conversations” tab in the WPiko Chatbot menu.
2. Locate the conversation you want to view in the list.
3. Click on the “View” link in the Actions column for that conversation.
4. A new tab or window will open in your browser, displaying the full conversation transcript.

Transcript Content and Format

The conversation transcript is displayed as an HTML page with the following characteristics:

• Clear, readable format that’s easy to review.
• Chronological record of all messages in the conversation.
• Distinct visual separation between user and bot messages.
• Timestamps for each message.
• Any error messages that occurred during the conversation.
• Styling that matches the chatbot’s appearance for consistency.

Using Transcripts for Analysis

Viewing transcripts can be valuable for various purposes:

1. Performance Review: Analyze the chatbot’s responses to identify areas for improvement.
2. User Behavior Analysis: Understand common user queries and interaction patterns.
3. Troubleshooting: Identify and diagnose issues in the chatbot’s logic or responses.
4. Training and Improvement: Use real conversations to refine the chatbot’s capabilities.
5. Customer Support: Review specific conversations for follow-up or to understand user issues.

Privacy and Security Considerations

When viewing conversation transcripts, keep in mind:

• Transcripts may contain sensitive user information.
• Ensure that access to the WordPress admin area is properly secured.
• Ensure your privacy policy covers the handling and storage of chat transcripts.

Tips for Effective Transcript Analysis

• Use the browser’s search function (usually Ctrl+F or Cmd+F) to find specific keywords or phrases within the transcript.
• Consider taking screenshots of important parts of the conversation for easy sharing or reference.
• Use the transcript view in conjunction with the conversation list filters to investigate specific time periods or issues.
• Regularly review transcripts to stay informed about user interactions and chatbot performance.

Transcript Viewing vs. Downloading

It’s important to note that while the transcripts are viewable in the browser, there isn’t a built-in feature to download them directly. If you need to save or share a transcript:

• You can use your browser’s “Save Page As” function to save the HTML locally.
• For sharing, you might consider using browser extensions or tools that allow you to save the page as a PDF.
• Remember to handle any saved transcripts in compliance with relevant data protection regulations.

By effectively utilizing the transcript viewing feature, you can gain deeper insights into individual conversations, improve your chatbot’s performance, and maintain a clear understanding of how users are interacting with your WPiko Chatbot.