Privacy Policy

Last Updated: November 24, 2024

At wpiko.com, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit our website or use our products, including the WPiko Chatbot Plugin.

By accessing wpiko.com or purchasing our products, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please discontinue using our services.

1. Information We Collect

We collect different types of information to provide you with our products, services, and support.

a. Personal Information

When you interact with our website, we may collect personal information, including:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed via secure third-party providers)

This information is collected when you:

  • Create an account
  • Make a purchase
  • Subscribe to our newsletter
  • Contact our support team
b. Automatically Collected Information

We also collect certain information automatically when you visit wpiko.com, such as:

  • IP address
  • Browser type and version
  • Operating system
  • Referring URLs
  • Pages viewed and time spent on the site
  • Cookies and tracking technologies (see Section 6 below)
c. License Key Information

For our plugin licenses, we collect:

  • License keys associated with your purchases
  • License activation records including domain names
  • License expiration dates and renewal history
  • Number of allowed and active URLs per license
  • Usage data related to license activations and deactivations
  • Domain names where licenses are activated
d. Chatbot Data Collection

When using the WPiko Chatbot Plugin, we may collect:

  • Chat transcripts (conversations between users and the chatbot)
  • User queries and responses provided by the AI

The collected data helps us improve the chatbot’s performance and provide more accurate responses.

e. Marketing Data

If you subscribe to our newsletter or agree to receive promotional communications, we may collect your email address for marketing purposes. You can opt-out of receiving such emails at any time (see Section 7).

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill product purchases.
  • Provide customer support and respond to inquiries.
  • Manage your account and offer personalized services.
  • Improve and optimize our website and products.
  • Analyze user behavior to enhance functionality.
  • Send promotional emails, updates, and newsletters (with your consent).
  • Ensure compliance with legal and regulatory obligations.
a. License Management

Our license management system:

  • Generates unique license keys for each purchase
  • Monitors and tracks license usage across domains
  • Validates license authenticity
  • Manages license renewals and upgrades
  • Sends automated notifications about expiring licenses
  • Processes domain activations and deactivations
b. Chatbot Usage

The WPiko Chatbot Plugin may store chat histories and user inputs to enhance future responses and to provide better customer support. Data from these interactions is not shared with third parties without your consent.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data under the following circumstances:

a. Service Providers

We may share information with trusted third-party service providers who help us:

  • Process payments (e.g., WooCommerce payment gateways)
  • Manage email marketing campaigns
  • Provide hosting and analytics services
  • Support customer service operations

These service providers are bound by strict confidentiality agreements and are not permitted to use your data for any purposes other than assisting us in delivering our services.

We may disclose personal information if required by law, such as to comply with a court order, legal process, or government request.

c. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the business transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting requirements.

If you wish to delete your account or request the removal of your personal data, please contact us at [support@wpiko.com]. Certain information may be retained as necessary to comply with legal obligations.

5. Data Security

We take the security of your information seriously and implement industry-standard measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes:

  • SSL encryption for secure data transmission.
  • Secure payment processing through WooCommerce’s integrated services.
  • Regular security updates to our website and products.

While we take these precautions, no data transmission over the internet is completely secure. We cannot guarantee the absolute security of your data, but we strive to protect it to the best of our ability.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on wpiko.com and to analyze how our website is used. Cookies are small text files stored on your device when you visit our website.

a. Types of Cookies
  • Essential Cookies: Necessary for website functionality (e.g., account login, cart management).
  • Performance Cookies: Track website usage and performance metrics (e.g., Google Analytics).
  • Marketing Cookies: Help us deliver personalized content and advertisements.

You can manage cookie settings in your browser and choose to disable non-essential cookies. However, this may affect the functionality of our website.

7. Your Rights and Choices

You have the following rights regarding your personal information:

a. Access and Correction

You can request access to your personal information and ask us to correct any inaccuracies.

b. Data Deletion

You can request the deletion of your personal information. Please note that certain data may be retained for legal or legitimate business purposes.

c. Marketing Preferences

You can opt-out of receiving promotional emails by clicking the “unsubscribe” link in the email or contacting us at [support@wpiko.com].

You can manage your cookie preferences by adjusting your browser settings to refuse cookies or notify you when a cookie is set.

e. Data Portability

In certain circumstances, you can request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [support@wpiko.com].

8. GDPR and CCPA Compliance

a. General Data Protection Regulation (GDPR)

For users based in the European Union (EU), we comply with the GDPR. This means:

  • We only process your personal data when we have a lawful basis to do so (e.g., your consent, fulfilling a contract, or complying with legal obligations).
  • You have the right to access, correct, delete, or restrict the processing of your personal data.
b. California Consumer Privacy Act (CCPA)

For California residents, we comply with the CCPA. This means:

  • You have the right to request information about the personal data we collect, disclose, and sell (we do not sell personal data).
  • You can request the deletion of your personal data.

To submit a request under the GDPR or CCPA, please contact us at [support@wpiko.com].

9. Children’s Privacy

wpiko.com is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the updated version on this page and revise the “Last Updated” date. Continued use of our website after such changes signifies your acceptance of the updated policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: [support@wpiko.com]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

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