Overview
Transcript download lets visitors save their conversation with the chatbot as a file, so they can keep instructions or answers for later.
Turning It On or Off
- Go to WPiko AI Chatbot → Chat Widget → Appearance → Menu Options.
- Under Chat transcripts, turn Allow transcript downloads on or off (on by default).
- Optionally change Download transcript text in Menu text customization, the menu label visitors see (default “Download Transcript”).
- Click Save Chatbot Menu Settings.
On the same page you can also rename the Clear Chat and sound on/off menu items.
How It Works for Visitors
- Visitors open the menu in the chat header and choose Download Transcript.
- They get an HTML file with the whole conversation so far, including timestamps. It opens in any browser and looks good on phones.
- Formatting and emojis are kept, and message content is safely escaped. Since version 2.1.2, transcripts use a refreshed design and emojis display at the right size.
Admins can download any conversation, including translated versions, from Conversations.
Privacy
The downloaded file is saved only on the visitor’s device. WPiko doesn’t keep a separate copy, although the conversation itself is still stored in Conversations. Transcripts may contain personal information, so turn the feature off if your chats often include sensitive details.
Troubleshooting
- The menu option is missing: check that Allow transcript downloads is on, then clear your caching plugin and browser cache.
- Nothing downloads: check the browser’s download permissions, or try another browser.
