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Getting Started (3)

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Sound Notifications

Reading Time: 2 minutes

Learn how to manage sound notifications for your chatbot. This feature helps users stay aware of new messages and important alerts.

Overview

Sound notifications provide:

  • Audio alerts for new messages

  • Different sounds for errors vs. messages

  • Individual user control over sound settings

  • Improved chat interaction awareness

    • Enabling Sound Notifications

    For Administrators

    • Go to your WordPress admin panel

    • Navigate to AI Chatbot → Chatbot Menu

    • Find “Enable Sound”

    • Toggle the switch to enable/disable sounds

    • Click “Save Chatbot Menu Settings”

    For Users

    Users can control sounds during chat:

  • Click the menu icon in the chat window

  • Find “Turn Sound Off/On” option

  • Toggle as needed

  • Settings are remembered for future visits

    • How It Works

    • Message Notifications

      • – Plays a gentle sound when receiving new messages
      – Helps users notice responses
      – Works even when chat isn’t in focus

      • Error Alerts

        • – Distinct sound for error messages
        – Helps identify issues quickly
        – Different from regular message sounds

        • User Preferences

          • – Settings saved per user
          – Persists across sessions
          – Can be changed anytime

          Benefits

          • Better Engagement

            • – Users don’t miss messages
            – Immediate awareness of responses
            – Enhanced chat experience

            • Error Awareness

              • – Quick notification of issues
              – Distinct sound for problems
              – Faster problem resolution

              • User Control

                • – Individual sound preferences
                – Easy to enable/disable
                – Remembers settings

                Best Practices

                • Initial Setup

                  • – Enable by default
                  – Test sounds on different devices
                  – Verify sound levels are appropriate
                  – Check both message and error sounds

                  • User Experience

                    • – Inform users about sound controls
                    – Provide clear toggle options
                    – Respect user preferences
                    – Consider quiet environments

                    • Maintenance

                      • – Regularly test sound functionality
                      – Check volume levels
                      – Update sound files if needed
                      – Monitor user feedback

                      Troubleshooting

                      Common issues and solutions:

                      • No Sound Playing

                        • – Check browser sound settings
                        – Verify system volume
                        – Ensure sounds are enabled
                        – Clear browser cache

                        • Sound Too Loud/Quiet

                          • – Adjust system volume
                          – Check browser volume settings
                          – Test in different environments
                          – Consider updating sound files

                          • Settings Not Saving

                            • – Clear browser cache
                            – Check localStorage permissions
                            – Verify browser cookies
                            – Try different browser

                            Technical Details

                            Sound files location:

                          • Message notification: /sounds/message-notification.wav

                          • Error notification: /sounds/error-notification.wav

                          Browser compatibility:

                        • Works on all modern browsers

                        • Requires browser sound permissions

                        • Compatible with mobile devices

                        • Respects system sound settings