Chatbot

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Getting Started (3)

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Ai Configuration (6)

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Woocommerce Integration (5)

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Chatbot Implementation (3)

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Customization (2)

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Conversation Management (2)

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Chatbot Menu Settings (4)

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Security And Privacy (4)

Transcript Download Options

Reading Time: 2 minutes

Learn how to enable and manage chat transcript downloads for your users. This feature allows users to save their chat conversations for future reference.

Overview

The transcript download feature lets your users:

  • Save complete chat conversations

  • Access chat history offline

  • Keep records of important discussions

  • Share conversations with others

    • Enabling Transcript Downloads

    Quick Setup

    • Go to your WordPress admin panel

    • Navigate to AI Chatbot → Chatbot Menu

    • Find “Enable Transcript Download”

    • Toggle the switch to enable/disable

    • Click “Save Chatbot Menu Settings”

    How It Works

    When transcript download is enabled:

    • During Chat

      • – A “Download Transcript” option appears in the chat menu
      – Users can download at any point during the conversation
      – Downloads include the full chat history up to that point

      • Download Format

        • – Transcripts are saved as HTML files
        – Includes timestamps for each message
        – Preserves chat formatting and emojis
        – Mobile-friendly layout

        • File Organization

          • – Files named with unique session IDs
          – Easy to identify and organize
          – Accessible on any device

          Benefits

          • For Users

            • – Keep records of important information
            – Reference solutions later
            – Share chatbot advice with others
            – Access information offline

            • For Administrators

              • – Improve user experience
              – Reduce repeat questions
              – Help users maintain their own records
              – Support compliance requirements

              Best Practices

              • Setup Tips

                • – Enable the feature by default
                – Test downloads on different devices
                – Verify all chat content is included
                – Check file formatting is correct

                • User Communication

                  • – Inform users about the download option
                  – Explain how to use the feature
                  – Provide tips for organizing transcripts
                  – Address privacy concerns

                  • Maintenance

                    • – Regularly test the download function
                    – Monitor file sizes
                    – Update transcript formatting as needed
                    – Check for any download issues

                    Troubleshooting

                    Common issues and solutions:

                    • Download Button Not Showing

                      • – Verify feature is enabled in settings
                      – Clear browser cache
                      – Check for JavaScript errors
                      – Refresh the chat window

                      • Download Not Working

                        • – Check browser download permissions
                        – Ensure stable internet connection
                        – Try a different browser
                        – Clear browser downloads

                        • Formatting Issues

                          • – Update to latest plugin version
                          – Check for theme conflicts
                          – Verify HTML compatibility
                          – Contact support if issues persist

                          Privacy Note

                          • Transcripts may contain sensitive information

                          • Users should be careful when sharing downloads

                          • Local storage of transcripts is user’s responsibility

                          • No automatic cloud storage of transcripts