Pro support
Technical support from the WPiko team
For WPiko AI Chatbot Pro and free trial customers. Log in or enter your license key, tell us what you need, and we will get back to you by email.
Reply within 24 hours on business days
A reference number for every request
Bug reports always welcome
Technical Support
Log in or enter your active license key below to access technical support.
Before you send
- Your WordPress, WPiko AI Chatbot and Pro versions
- What you expected, and what happened instead
- The steps and the page where it happens
- Any error from the Debug Log
- A screenshot, if it helps
Your support period
Every Pro license includes 12 months of direct help, and upgrading starts a new 12 months.
After that, Help requests pause but bug reports stay open. You can extend support for 12 months for $29, right from the form.
Not a Pro customer?
Other ways to get help
WordPress.org forum
Using the free plugin? Ask on the plugin’s support forum.
Chatbot docs
Step-by-step guides for setup, training, the chat widget and Pro features.
Questions before you buy
Ask about plans and licenses. Your message goes straight to our team.
FAQ
Technical support questions
How quickly will you reply?
We aim to answer every request within 24 hours on business days. Complex issues can take longer, and we keep you updated by email. Keep your reference number for follow-ups.
I can’t get past the license step. What should I do?
Log in to the account you used to buy Pro, or paste your license key and click Verify. You can find your key in My Account under License Keys, and in your purchase email.
My support period has ended. Can I still contact you?
Yes, for bug reports. Choose Report a bug and send it as usual. For setup and settings questions, extend your support for 12 months for $29 with the button on the form.
I have more than one license. Which one should I pick?
When you are logged in, the form shows a License menu. Pick the license for the website your question is about, so we see the right plan and support period.
I’m on the free trial. Can I use this form?
Yes. Free trial users get direct support for as long as the 14-day trial lasts. Log in or use your trial license key.
What should I include in my request?
Your WordPress and plugin versions, what you expected and what happened, the steps to see it, and any error from the Debug Log. A screenshot (JPG, PNG, GIF or WebP, up to 5 MB) helps too.
Looking for an answer right now?
Many questions are already answered in the docs. Or ask the chatbot in the corner of this page. It runs on WPiko.
WPiko AI Chatbot Pro · 12 months of direct support · Bug reports always welcome
