Overview
WPiko AI Chatbot gives you a quick overview on the Dashboard (free). WPiko AI Chatbot Pro adds a full Analytics page with charts, locations and usage patterns.
Dashboard (Free)
Go to WPiko AI Chatbot → Dashboard. You’ll see the chatbot’s status, four stats (Total conversations, Total messages, Unique users and Today’s conversations), Configuration status with what’s left to set up, Attention required for problems in the last 24 hours, and Recent activity with the latest conversations.
See Dashboard Overview for every part of the Dashboard.
Analytics (Pro)
Go to WPiko AI Chatbot → Monitor → Analytics. Requires an active Pro license.
Date Range and Live Updates
In Date range, choose Last 7 Days, Last 30 Days, Last 90 Days or Custom Range. While the page is open, the numbers update automatically. The Live indicator shows when a refresh is running, and when the connection drops and reconnects.
Overview Stats
- Total Conversations, with the trend compared to the previous period
- Total Messages and the average per conversation
- Unique Users, based on unique emails or chat sessions
- Error Rate: how often replies failed
Charts and Breakdowns
- Message Activity: messages per day, split into Total, User, Assistant and Errors.
- Top User Locations: where visitors chat from. Switch between country, city and region.
- Conversation Length Distribution: how many messages conversations usually have.
- Peak Activity Hours: the times of day visitors chat most.
- Messages by Device: desktop, tablet and mobile.
Locations are found from the visitor’s IP address using the IP-API.com service when a conversation starts. Mention this in your privacy policy.
Tips for Using Analytics
- A rising error rate usually means an OpenAI problem (credit, rate limits). Check the Dashboard and Advanced → Debug Log.
- Use Peak Activity Hours to plan when your team should be available for live chat.
- If many visitors come from one country, translate your interface texts and pre-made questions for them.
- Very short conversations can mean visitors aren’t finding answers. Review them in Monitor → Conversations.
