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Getting Started (7)

License Activation

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Overview

WPiko AI Chatbot Pro needs an active license to unlock its features and receive updates. This guide explains how to activate, check and move your license.

Your License

  • Lifetime license: every WPiko AI Chatbot Pro license is a one-time purchase. It never expires and includes all future updates. There is nothing to renew.
  • Support: each purchase includes 12 months of direct support. After that, Pro keeps working and keeps receiving updates; optional paid assistance is available if you need help.
  • Yearly licenses bought before October 2026 have been converted to lifetime licenses at no cost.
  • Free trial: trial keys run for 14 days. Buy a lifetime license to keep using Pro after the trial.

Activating Your License

  1. Make sure the free WPiko AI Chatbot plugin and WPiko AI Chatbot Pro are both installed, active and on matching versions (Pro 2.1.2 needs WPiko AI Chatbot 2.1.2 or newer).
  2. Go to WPiko AI Chatbot and click License at the bottom of the plugin sidebar.
  3. Enter your license key and click Activate License.
  4. You’ll see “License key activated successfully.” and the license status. Lifetime licenses show “Lifetime License”.

Don’t have your key? Use the Get a license key link, or find it in your wpiko.com account under My Account → License Keys.

Managing Your License

  • License status: shown under License details on the License screen.
  • Refresh License: asks the WPiko server for your license’s current state. Pro also does this automatically once a day.
  • Delete License: removes the license from this site. Use it before moving the license to another domain.
  • More domains: in your wpiko.com account, go to My Account → License Keys and click Upgrade. You only pay the difference to the larger plan.

License Page Still Shows an Expiration Date?

If you had a yearly license and your License Activation page still shows a date or “Expired”, your site didn’t receive the update to lifetime (some firewalls block it). To fix it:

  1. Update WPiko AI Chatbot Pro to version 2.1.1 or newer.
  2. Click License at the bottom of the plugin sidebar, then click Refresh License. It should show “Lifetime License”.
  3. If it still shows a date, click Delete License and activate the same key again.
  4. Turn your Pro features back on if they were switched off while the license showed as expired.

While a license shows as expired, Pro features (Scan Website, Q&A Builder, WooCommerce Integration, Product Cards, Email Capture, Contact Form, Analytics, Mobile App and conversation auto-delete) are paused. Your existing data is kept and the free chatbot keeps working.

Troubleshooting

  • “Invalid, expired, or already activated license key”: check for typos and delete the license from any other site it’s active on.
  • “Maximum number of activations reached”: delete the license from a site you no longer use, upgrade to more domains, or contact support.
  • “Connection error” or “Empty response received from licensing server”: your server couldn’t reach wpiko.com, often because a firewall blocks it. Use Test Connection in the Connection diagnostics section of the License screen, then ask your host to allow outgoing HTTPS requests to wpiko.com.
  • Features still locked: click Refresh License (see above).

Need help? Email support@wpiko.com.

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