Overview
The WooCommerce Integration in WPiko AI Chatbot Pro lets your chatbot recommend products, show them as product cards, and answer order questions. Products are synced to the chatbot’s knowledge base. Orders are looked up live in WooCommerce and are never uploaded.
Features
Product Catalog
- Sync your product catalog to the chatbot’s knowledge base
- Choose which product fields are included
- Sync now, scheduled auto-sync, or WP-CLI for large catalogs
- Product recommendations that handle variations, prices and stock carefully
- Product cards with image, title, description and price
Order Assistance
- Orders are looked up directly in WooCommerce when a customer asks
- Signed-in customers can receive the order details you allow
- Guests get the order status only, after giving the order number and checkout email
- Lookups are rate-limited to prevent guessing
The AI instructions for products and orders are managed automatically by the plugin, so there’s nothing to write yourself.
In This Section
- Product Sync: sync setup, fields and schedules
- Product Card Configuration: how products look in chat
- Order Assistance: live order lookup for customers
- WP-CLI Support: sync large catalogs from the command line
Requirements
- WooCommerce installed and active
- WPiko AI Chatbot and WPiko AI Chatbot Pro 2.1.2 or newer (update both together)
- An active WPiko AI Chatbot Pro license
Get Started
- Go to WPiko AI Chatbot → AI & Training → AI Settings → Model & Knowledge and click WooCommerce in the Train AI assistant section.
- Turn on Use WooCommerce data in the chatbot.
- In Product catalog, open Choose fields under Product data and tick the fields to include. Choices save right away.
- Click Sync now for the first sync.
- Set Auto-sync to match how often your catalog changes.
- In Order assistance, set Order lookup to On if you want the chatbot to answer order questions.
- Optionally turn on product cards in Leads & Sales → Product Card.
- Test with a few product and order questions on your site.
