WooCommerce Integration
Overview
The WooCommerce Integration in WPiko Chatbot Pro lets your chatbot recommend products, show them as product cards, and answer order questions. Products are synced to the chatbot’s knowledge base. Orders are looked up live in WooCommerce and are never uploaded.
Features
Products
- Sync your product catalog to the chatbot’s knowledge base
- Choose which product fields are included
- Manual sync, scheduled auto-sync, or WP-CLI for large catalogs
- Product recommendations that handle variations, prices and stock carefully
- Product cards with image, title, description and price
Orders
- Order Assistance looks orders up directly in WooCommerce when a customer asks
- Signed-in customers can receive the order details you allow
- Guests get basic status only, after giving the order number and checkout email
- Lookups are rate-limited to prevent guessing
The AI instructions for products and orders are managed automatically by the plugin, so there’s nothing to write yourself.
In This Section
- Product Sync: sync setup, fields and schedules
- Product Card Configuration: how products look in chat
- Order Assistance: live order lookup for customers
- WP-CLI Support: sync large catalogs from the command line
Requirements
- WooCommerce installed and active
- WPiko Chatbot and WPiko Chatbot Pro 2.1.0 or newer (update both together)
- An active WPiko Chatbot Pro license
Get Started
- Go to WPiko Chatbot → Setup & AI → AI Configuration and click WooCommerce in the Train AI Assistant section.
- Turn on Enable integration with WooCommerce.
- Choose your product fields and click Sync Existing Products.
- Set Product Catalog Auto-Sync to match how often your catalog changes.
- Set Order Assistance to Enabled if you want the chatbot to answer order questions.
- Optionally turn on product cards in Pro Features → Product Card.
- Test with a few product and order questions on your site.
