Overview
Pre-made questions appear as clickable buttons in the chat window, so visitors can start a conversation with one tap. Clicking one sends it as if the visitor had typed it, and the AI answers from its knowledge and instructions.
Adding and Editing Questions
- Go to WPiko AI Chatbot → Chat Widget → Messages → Pre-made Questions.
- Click Add Question and type the question in the new field.
- To change a question, edit its text. To delete one, click Remove next to it.
- Click Save Questions. Nothing changes on your site until you save.
Questions appear in the chat in the order they’re listed. To reorder them, edit the text in each field so they’re in the order you want, then save.
Writing Good Questions
- Keep them short so they fit on one line, especially on phones.
- Write them the way a visitor would ask: “What are your opening hours?”
- Put the most common questions first. Three to six questions usually work best.
- Make sure the chatbot can answer them. Test each one after adding it.
- Write them in your visitors’ language.
Examples: “How can I track my order?”, “Do you ship internationally?”, “What is your return policy?”, “How do I contact support?”
Appearance
Question buttons use your chatbot colors from Chat Widget → Appearance → Style. For more control, see the #pre-made-questions and .pre-made-question selectors in Custom CSS.
Troubleshooting
- Questions don’t appear: make sure you clicked Save Questions and that no field is empty.
- Old questions still show: clear your caching plugin and browser cache, or start a new chat.
- Weak answers to a question: add the answer to the chatbot’s knowledge with Quick learn, File Management or the Q&A Builder (Pro).
