Chatbot

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Getting Started (3)

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Ai Configuration (6)

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Woocommerce Integration (5)

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Chatbot Implementation (3)

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Customization (2)

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Conversation Management (2)

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Chatbot Menu Settings (4)

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Security And Privacy (4)

Analytics Dashboard

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The Analytics Dashboard helps you monitor and understand how users interact with your chatbot. This guide explains all the metrics and features available to you.

Overview Stats

At the top of your dashboard, you’ll find four key metrics:

1. Total Conversations

  • Shows how many chat sessions occurred

  • Includes trend indicator (up/down percentage) compared to previous period

  • Helps track user engagement over time

    • 2. Total Messages

  • Displays the total number of messages exchanged

  • Shows average messages per conversation

  • Helps gauge how in-depth conversations are

    • 3. Unique Users

  • Counts individual users who’ve chatted with your bot

  • Based on unique email addresses or session IDs

  • Helps understand your user reach

    • 4. Error Rate

  • Shows percentage of errors in conversations

  • Displays total number of errors

  • Helps monitor chatbot reliability

    • Time Period Selection

    Free Version

  • Shows data for the last 7 days

  • Updates automatically each day

    • Premium Version

    Choose from multiple time ranges:

  • Last 7 days

  • Last 30 days

  • Last 90 days

  • Custom date range (select your own start and end dates)

    • Detailed Analytics (Premium)

    Message Activity Chart

  • Visual graph showing conversation patterns

  • See message volume trends over time

  • Interactive dots show exact numbers for each day

  • Automatically adjusts scale based on your selected date range

    • Top User Locations

  • Shows where your users are chatting from

  • Lists top countries by conversation volume

  • Visual bars indicate relative usage

  • Helps understand your global reach

    • Conversation Length Analysis

  • Shows how long your chats typically last

  • Helps identify if users are getting detailed responses

  • Useful for optimizing chat experience

    • Tips for Using Analytics

    • Regular Monitoring

      • – Check your dashboard regularly
      – Look for unusual spikes in errors
      – Monitor conversation trends

      • Performance Optimization

        • – Use error rate to identify problems
        – Review busy periods to ensure chatbot availability
        – Analyze conversation lengths to improve responses

        • User Engagement

          • – Track total conversations trend
          – Monitor unique user growth
          – Identify peak usage times

          • Location Insights

            • – Understand where your users are
            – Consider adding language support for top locations
            – Optimize chatbot availability for different time zones

            Premium Features Benefits

            Upgrading to Premium gives you:

          • Extended date range options

          • Detailed message activity charts

          • Geographic user distribution

          • Conversation length analysis

          • More in-depth user insights