Interface Text and Languages
Overview
Every text your visitors see in the chatbot can be changed, so you can match your brand voice or run the chatbot entirely in your own language. This page lists where each text lives.
The AI’s Language
The chatbot replies in the language the visitor writes in. This is part of the default instructions, and your knowledge files can be in any language. To always answer in one language, add a rule to AI Configuration → Advanced Instructions → Specific System Instructions, for example “Always reply in Greek.”
Where to Change Each Text
| Text | Where |
|---|---|
| Chatbot name, sub-header, welcome message, input placeholder | Chat Experience → Chatbot Style |
| Floating button text (“Chat with us”) | Chat Experience → Floating Chatbot |
| Greeting heading, message, quick message placeholder | Chat Experience → Proactive Greeting |
| Menu items: Clear Chat, Turn Sound Off / On, Download Transcript | Chat Experience → Chatbot Menu |
| Pre-made question buttons | Chat Experience → Pre-made Questions |
| Error messages (six categories) | Chat Experience → Error Messages |
| Message shown when a visitor hits their limit | Manage & Tools → User Limits |
| Email Capture popup: title, description, placeholders, button, validation message, “Change Email” menu item (Pro) | Pro Features → Email Capture |
| Contact form category options and custom field labels (Pro) | Pro Features → Contact Form |
| Live chat header, “joined” and “left” texts (Pro) | Pro Features → Mobile App |
Admin Area and Translation Plugins
- Plugin labels in the WordPress admin can be translated with the
wpiko-chatbotandwpiko-chatbot-protext domains, for example with Loco Translate. - The texts in the table above are settings, not translation strings, so you set them directly in each screen.
- On the Conversations page, admins can download any conversation translated into one of 30 languages.
Checklist for a Non-English Site
- Translate the welcome message, input placeholder and floating text.
- Translate the chat menu items and error messages.
- Write pre-made questions and the proactive greeting in your language.
- Translate the User Limits message and, with Pro, the Email Capture and live chat texts.
- Open your site in a private window and check every screen.
