WPiko support
WPiko support, whenever you need it
Find answers in the docs, ask on the WordPress.org forum or send our team a support request. Every Pro license includes 12 months of direct support.
We aim to reply within 24 hours on business days
How can we help?
Choose the right place to ask
Pick the option that fits you, and your question reaches the right people.
Pro
Technical support
For Pro and free trial customers. Log in or use your license key, then choose Help for setup and settings, or Report a bug.
Free
WordPress.org forum
Using the free plugin? Start a thread on the plugin’s support forum on WordPress.org.
Everyone
Questions before you buy
Ask about plans, licenses or anything else. Your message goes straight to our team.
Self-help
Find answers in the docs
Most questions are answered in a few minutes. Start with these guides, or ask the chatbot in the corner of this page. It runs on WPiko.
Installation Guide
Install the free plugin and Pro, and find your way around.
Setup Wizard
Connect OpenAI, teach the chatbot your business and go live.
Troubleshooting the OpenAI Connection
What to do when the chatbot says it is unavailable.
FAQ: OpenAI Costs and Free vs Pro
What you pay OpenAI, and what Pro adds.
License Activation
Activate, check and move your Pro license.
Using the Debug Log
See errors and sync results when something goes wrong.
Pro support
Help from the people who build the plugin
Your Pro license never expires and keeps getting updates. Direct support works like this:
12 months of direct support
Starts with your purchase. Upgrading your plan starts a new 12 months.
Bug reports, always
Report a bug at any time, even after your support period has ended.
Extend for $29
Want direct help after 12 months? Extend support for another 12 months for $29.
Free trial included
Trial users get direct support for as long as their 14-day trial lasts.
Faster answers
Help us help you quickly
A few details in your first message save a lot of back and forth.
- Your WordPress, WPiko AI Chatbot and Pro versions
- What you expected to happen, and what happened instead
- The steps to see the problem, and the page where it happens
- Any error from the Debug Log (Advanced → Debug Log)
- A screenshot: JPG, PNG, GIF or WebP, up to 5 MB
Reply within 24 hours
We aim to answer every request within 24 hours on business days. Complex issues can take longer, and we keep you updated.
A reference for every request
You get a reference number such as CHA-000124. Use it in any follow-up emails.
Help or bug report
Choose what you need on the form and set a priority, so urgent problems are seen first.
FAQ
Support questions, answered
Where can I find my Pro plugin and license key?
After your purchase we email you a download link and your license key. You can also find them any time in My Account, under Downloads and License Keys.
How do I activate my license?
In WordPress, open WPiko AI Chatbot, click License at the bottom of the plugin menu and paste your key. The License Activation guide shows each step.
Can I upgrade to a bigger plan?
Yes. Go to My Account → License Keys and click Upgrade. You only pay the difference between your current plan and the new one, and your 12 months of direct support start again.
How do I move my license to another website?
In My Account → License Keys, open the list of active websites for your key and revoke the old one. Then activate the license on the new website.
Does Pro stop working after 12 months?
No. Your license never expires and you keep getting updates. Only direct help ends after 12 months. You can extend it for $29, and bug reports are always welcome.
I use the free plugin. Can I get help?
Yes. Ask on the WordPress.org support forum and check the docs. Direct support from our team comes with Pro and with the 14-day free trial.
Do you offer refunds?
Yes. Ask for a refund within 30 days of your purchase, no questions asked. Third-party payment fees are usually non-refundable and may be deducted.
Still stuck? We are here to help
Send us a support request and we will get back to you as soon as possible.
12 months of direct support with Pro · Bug reports always welcome
