Chatbot

View All Docs
+

Getting Started (3)

−

Ai Configuration (6)

+

Woocommerce Integration (5)

+

Chatbot Implementation (3)

+

Customization (2)

+

Conversation Management (2)

+

Chatbot Menu Settings (4)

+

Security And Privacy (4)

Custom Q&A Management

Reading Time: 3 minutes

The Custom Q&A Management feature allows you to manually create and manage question-answer pairs for your AI Assistant. This premium feature provides fine-grained control over your chatbot’s knowledge base.

Feature Overview

  • Create custom Q&A pairs manually

  • Edit and update existing Q&A content

  • Download Q&A data for backup

  • Manage Q&A files in the Assistant API

  • Automatic duplicate file detection and cleanup

Prerequisites

  • Active Premium License

  • Valid Assistant ID configuration

Using Q&A Management

Accessing Q&A Builder

  • Navigate to AI Configuration in your WordPress admin panel

  • Click the “Q&A Builder” button in the “Train Assistant” section

  • The Q&A Management modal will open

Managing Q&A Pairs

Adding New Q&A Pairs

  • Click the “Add New Q&A” button

  • Enter your question in the question field

  • Provide a detailed answer in the answer field

  • Click “Save All Q&A” to store your changes

    • Editing Q&A Pairs

  • Click on any existing Q&A pair to expand it

  • Modify the question or answer text

  • Click “Save All Q&A” to update changes

    • Deleting Q&A Pairs

  • Individual deletion: Click the “×” button next to any Q&A pair

  • Bulk deletion: Use the “Delete All Q&A” button to remove all pairs

    • Q&A Limitations

    • Maximum of 30 Q&A pairs allowed

    • Questions and answers must not be empty

    • Duplicate questions should be avoided

    File Management

    Downloading Q&A Data

  • Click the “Download Q&A File” button

  • A text file containing all Q&A pairs will be downloaded

  • Use this feature for backup or review purposes

    • Q&A Files List

  • View all Q&A files uploaded to the Assistant API

  • Monitor file status and management

  • Automatic cleanup of duplicate files

    • Best Practices

    • Content Quality

      • – Write clear, specific questions
      – Provide comprehensive answers
      – Use consistent formatting
      – Avoid redundant information

      • Organization

        • – Regularly review and update content
        – Remove outdated information
        – Maintain consistent terminology

        Premium Features

        The following features are available with an active premium license:

        • Create and edit up to 30 Q&A pairs

        • Download Q&A content for backup

        • Automatic duplicate file detection

        • Q&A file management

        • Real-time status updates

        Error Handling

        Common issues and solutions:

        | Error | Solution |
        |——-|———-|
        | “Failed to save Q&A pairs” | Ensure all fields are properly filled |
        | “Duplicate files found” | Allow automatic cleanup process to complete |
        | “Error downloading Q&A file” | Try again or check internet connection |
        | “Maximum Q&A pairs reached” | Remove unused pairs to add new ones |

        Technical Details

        • Q&A pairs are stored in WordPress database

        • Files are synchronized with Assistant API

        • Automatic duplicate detection on:

          • – Modal opening
          – Tab switching
          – File uploads
          – Q&A management operations

          Interface Elements

          Buttons

        • Add New Q&A: Creates new Q&A pair entry

        • Save All Q&A: Stores all changes

        • Delete All Q&A: Removes all Q&A pairs

        • Download Q&A File: Exports current Q&A data

        Status Indicators

      • Processing: Shows ongoing operations

      • Success: Confirms completed actions

      • Error: Indicates failed operations

      License Requirements

      • Premium feature requiring active license

      • Expired licenses can view but not modify Q&A pairs

      • License renewal restores full editing capabilities

      Benefits

      • Knowledge Control

        • – Direct control over chatbot knowledge
        – Immediate updates to responses
        – Customized information handling

        • Content Organization

          • – Structured Q&A management
          – Easy content updates
          – Efficient knowledge base maintenance

          • Quality Assurance

            • – Review and verify all content
            – Maintain consistency
            – Control information accuracy