Custom Q&A Management

Overview

The Q&A Builder (WPiko AI Chatbot Pro) lets you write exact answers to the questions your visitors ask most, so the chatbot always answers them the way you want. Use it for topics that aren’t on your website, or where you need precise wording, such as refund rules or delivery times. Your assistant uses these answers word for word where they fit.

Requirements

• WPiko AI Chatbot Pro with an active license
• A working OpenAI connection

Using the Q&A Builder

1. Go to WPiko AI Chatbot → AI & Training → AI Settings → Model & Knowledge and click Q&A Builder in the Train AI assistant section.
2. Click Add Q&A. The new pair opens ready to type: fill in the Question and the Answer.
3. Click a question to open and edit it, or click the trash icon to delete it.
4. Click Save changes. Saving builds one file from all your pairs and sends it to your assistant’s knowledge base.

You can add up to 50 Q&A pairs. The counter next to Your Q&A shows how many you have. Every pair needs both a question and an answer: saving checks this and tells you if one is missing.

Answers keep their line breaks, and links and text in angle brackets (such as <br> in a how-to answer) are saved exactly as typed, including percent-encoded links to pages with Greek or other non-Latin addresses.

Finding a Pair

Once you have 10 or more pairs, a filter box appears. Type a word to show only the pairs whose question or answer contains it.

Other Actions

• Download: downloads all pairs as a text file for backup or review.
• Delete all: deletes every pair and the knowledge base file. You’re asked to confirm, because this can’t be undone.
• Knowledge base file: shows whether the file in the knowledge base is In sync with your pairs or Needs saving, how many pairs it holds and when it was last updated. Duplicate files are cleaned up automatically.

Tips

• Write questions the way visitors ask them (“Can I return a sale item?”).
• Give complete answers that make sense on their own.
• Use one pair per topic and avoid duplicates.
• Review your pairs when prices or policies change.
• For content that’s already on your site, use Scan Website instead of writing pairs by hand.

License

If your license shows as expired (for example when a free trial ends), you can still view your Q&A pairs but not change them. Activating a lifetime license restores editing. Licenses bought on wpiko.com never expire.

Troubleshooting

• “Each pair needs both a question and an answer”: fill in the empty field, or delete that pair, then save again.
• “Could not save”: check your OpenAI connection and the error in Advanced → Debug Log.
• Add Q&A is disabled: you’ve reached 50 pairs. Remove some to add more.
• The chatbot doesn’t use an answer: check that the Knowledge base file shows In sync (click Save changes if it says Needs saving), and phrase the question the way visitors would.
• Developers: change the pair limit with the wpiko_chatbot_pro_qa_max_pairs filter. The limit is also enforced on the server.