Overview
The Mobile App (PWA) in WPiko AI Chatbot Pro lets Administrators and Live Agents monitor conversations, get alerts for new messages, and reply to visitors without opening the WordPress dashboard. The app is served from your own website and can be installed on phones and tablets as a Progressive Web App. No app store download is needed.
What the Mobile App Includes
- Real-time list of active and recent conversations
- Live conversation view with visitor presence
- Admin Takeover to reply as a human agent
- Push notifications for new visitor messages
- Home screen installation
Requirements
- WPiko AI Chatbot and WPiko AI Chatbot Pro active (same version), with an active Pro license
- A WordPress user with the Administrator or Live Agent role
- Application Passwords available for that user
- HTTPS on live sites (local and development sites can use HTTP)
- A modern mobile browser. Push notifications need Service Workers, the Push API and the Notifications API.
Live Agent role: WPiko AI Chatbot Pro adds a Live Agent role for support staff who should only use the Mobile App, without access to the rest of WordPress. It was previously called “WPiko Agent”; existing users keep their access. Assign it in Users → Edit user → Role.
Setup
Step 1: Enable the Mobile App
- Go to WPiko AI Chatbot → Monitor → Mobile App.
- Under App settings, turn on Enable the mobile web app.
- Click Save Settings.
The App URL is shown on the settings page. It’s https://yourdomain.com/wpiko-app/.
Step 2: Set the App Name
The App name (in General settings) is the label under the app icon on the home screen. Use something short, such as “Store Chat” or “Support Inbox”. The settings page also has a Quick setup guide and an Install guide for iPhone & Android you can follow alongside these steps.
Step 3: Create an Application Password
The app doesn’t use your normal WordPress password. Each Administrator or Live Agent should:
- Go to Users → Profile and scroll to Application Passwords.
- Enter a name, such as “WPiko Mobile App – iPhone”.
- Click Add New Application Password and copy the password.
Step 4: Sign In
- Open the App URL on the phone.
- Enter your WordPress username (not your email) and the Application Password.
- Tap Connect.
Step 5: Install to the Home Screen
- iPhone / iPad: open the app in Safari, tap Share, then Add to Home Screen.
- Android: open the app in Chrome, open the browser menu, then Install app or Add to Home screen.
Other Settings on This Page
- Push notifications: turn alerts for new messages on or off, see registered devices and send a test notification. See Push Notifications and Device Management.
- Customizable text (Header text, Agent joined text, Agent left text): the wording visitors see during a live takeover. See Admin Takeover and Smart Handoff.
First-Use Checklist
- The conversation list loads
- Opening a conversation shows its messages and the visitor’s presence status
- Push notifications are enabled and a test notification arrives
- Take Over and Release to AI work on a test conversation
Notes
- The app runs on your own website. It isn’t hosted by a third party.
- On live sites, non-HTTPS requests to the app and its API are blocked.
- If the Pro license expires or the Mobile App is disabled, the app stops working until it’s re-enabled with a valid license.
Related: Sign-In Security and User Profiles · Presence and Heartbeat Mechanism
